Frequently Asked Questions

Bookings 

  • How do I book an appointment? Online via our website or by email at info@royalenhancementbeauty.com
  • Do you take walk-ins?  While we would like to accommodate walk-ins, unfortunately appointments ONLY at this time.
  • What is your cancellation policy? We require 48 hours' notice for cancellations or rescheduling to avoid a fee.
  • Do I need to pay a deposit? Yes, a $25 deposit is required for ALL services.

Services & Pricing 

  • Do you offer consultations? Yes, we recommend consultations for new colour clients or major transformations like loc extensions.
  • What services do you offer? We offer a wide array of beauty services such as treatments, colouring, trims, braids, sew-ins, crochet,  locs maintenance, manicures and acrylic nails.
  • What are your service prices? Pricing varies by style and service complexity; see our full service menu.
  • Do you offer group or bridal bookings? Yes, we offer specialized packages for weddings and parties.
  • Are your services gender-neutral? Yes, our pricing is based on time and service, not gender.

Salon Policies 

  • What is your policy on children in the salon? We ONLY welcome children ages 8-13 who are clients, but ask that they are accompanied by an adult at all times.
  • Do you offer gift cards? Yes, both digital and in-salon gift cards will soon be available.
  • Where is your salon located: We are a home based salon located in Southgate, Ontario.
  • Is parking available? Yes, there is free parking out front.

Shipping

  • How long does shipping take? Orders are shipped within 1–3 business days. After shipping, delivery takes 1–7 business days via Canada Post. We will email you if there is any delay. For more details, please refer to our "Shipping Policy"
  • How much is the shipping fee? $8 flat rate for orders under $100. Free shipping for orders $100+. Shipping fees are calculated automatically at checkout.
  • Where do you ship? We ship within Canada only. We currently do not deliver to Yukon, Northwest Territories, or Nunavut.
  • Can I return or exchange my order? Returns or exchanges are accepted within 14 days of delivery if items are unused, in original condition, and in original packaging.

    Non-returnable items:
    • Extensions and braiding hair
    • Unsealed haircare or skincare products
    • Half-pack hair items
    • Any/All items without a hygienic seal

    *Defective items may be returned with approval.
    *For returns, except for defective items, the return shipping cost will be the customer’s responsibility.

    For more details, please refer to our "Return Policy"

  • Can I cancel my order? Cancellations are only possible before shipping. Once shipped, please follow the "Return Policy"